MDTools clients are unable to acquire the cloud license.

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• MDTools clients are unable to acquire the cloud license (Applicability MDTools 775 and higher)

  MDTools cloud license communication happens through the domain, “flex1360.flexnetoperations.com”. Whenever MDTools clients are unable to get the license, please ensure the following: Your firewall allows the domain, “flex1360.flexnetoperations.com”. ...

• Information used by FlexNet or VEST for a cloud license (Applicability MDTools 965 and higher/775 and higher)

  FlexNet uses the ethernet MAC address of the client machine. We use the Ethernet MAC address, Machine Name and Location only. No other information of the client machine and network are processed by FlexNet or us. Refer FlexNet document

• Inconsistency of the License usage info between FLEXnet portal and Client system

  Sometimes the License used in a machine is not displaying in FLEXnet portal and it displays the count as 0. However, in actual the license is somehow not released from the machine. Solution: To resolve the License issue, follow the steps mentioned ...

• How can I track which user is using the MDTools License?

  Refer Help document to log into Flexnet Portal and view which users are using the MDTools License. If you do not have access to the Flexnet Portal, email mdtoolssupport@vestusa.com.

• How can I track which user is using the MDTools License?

  Refer Help document to log into Flexnet Portal and view which users are using the MDTools License. If you do not have access to the Flexnet Portal, email mdtoolssupport@vestusa.com.