MDTools clients are unable to acquire the cloud license (Applicability MDTools 775 and higher)

• Related Articles

• MDTools clients are unable to acquire the cloud license.

  MDTools cloud license communication happens through the domain, “flex1360.flexnetoperations.com”. Whenever MDTools clients are unable to get the license, please ensure the following: Your firewall allows the domain, “flex1360.flexnetoperations.com”. ...

• Information used by FlexNet or VEST for a cloud license (Applicability MDTools 965 and higher/775 and higher)

  FlexNet uses the ethernet MAC address of the client machine. We use the Ethernet MAC address, Machine Name and Location only. No other information of the client machine and network are processed by FlexNet or us. Refer FlexNet document

• MDTools Cloud license is inaccessible. How to resolve the issue?

  Antivirus/Firewall/VPN settings may be blocking access to the license. Check access to the following URL: https://flex1360.compliance.flexnetoperations.com/api/1.0/health . If the site is not reachable, the system may block the cloud host.

• MDTools Cloud License is inaccessible. How to resolve the issue?

  Antivirus/Firewall/VPN settings may be blocking access to the license. Check access to the following URL: https://flex1360.compliance.flexnetoperations.com/api/1.0/health . If the site is not reachable, the system may block the cloud host.

• Unable to Use License: 'Licensed Number of Users Already Reached' Message Appears

  When you try to acquire a license for MDTools, you receive the message "Licensed Number of Users Already Reached," even though the license was previously used on the same machine and not on any other. This issue may occur after an unexpected system ...