MDTools clients are unable to acquire the cloud license (Applicability MDTools 775 and higher)

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• MDTools clients are unable to acquire the cloud license.

  MDTools cloud license communication happens through the domain, “flex1360.flexnetoperations.com”. Whenever MDTools clients are unable to get the license, please ensure the following: Your firewall allows the domain, “flex1360.flexnetoperations.com”. ...

• Information used by FlexNet or VEST for a cloud license (Applicability MDTools 965 and higher/775 and higher)

  FlexNet uses the ethernet MAC address of the client machine. We use the Ethernet MAC address, Machine Name and Location only. No other information of the client machine and network are processed by FlexNet or us. Refer FlexNet document

• MDTools Cloud license is inaccessible. How to resolve the issue?

  Antivirus/Firewall/VPN settings may be blocking access to the license. Check access to the following URL: https://flex1360.compliance.flexnetoperations.com/api/1.0/health . If the site is not reachable, the system may block the cloud host.

• MDTools Cloud License is inaccessible. How to resolve the issue?

  Antivirus/Firewall/VPN settings may be blocking access to the license. Check access to the following URL: https://flex1360.compliance.flexnetoperations.com/api/1.0/health . If the site is not reachable, the system may block the cloud host.

• Recover network license after a system crash. (Applicability MDTools 965 and higher)

    This issue usually occurs if all the network licenses are being used. If SolidWorks or the Operating System crashes due to any reason, then the license can be recovered by another system, after 7.5 to 15 minutes. This warning message may display ...