Fluid Power Tools (FPT) Service Not Accessible – Troubleshooting Guide

Fluid Power Tools (FPT) Service Not Accessible – Troubleshooting Guide

When launching HyDraw CAD, the following message may appear:

Follow the steps below to resolve the issue:

1. Check Internet Connectivity

Ensure your computer is connected to the internet. The FPT service requires active internet access to function correctly.

2. Firewall or Antivirus Settings

Your security software may be blocking the FPT service.
- Open your firewall or antivirus settings.
- Add an exception for HyDraw CAD and FluidPowerTools.com.
- Alternatively, temporarily disable the firewall to test connectivity.

3. Proxy or VPN Settings

If your machine is connected through a proxy server or VPN, it may interfere with accessing the FPT service.
- Temporarily disable your proxy or VPN.
- Retry launching HyDraw CAD and check for service accessibility.

4. Verify FPT Service URL Accessibility

Use your browser to test access to the FPT service URL:
https://secure.fluidpowertools.com/
- If the page does not load, your network may be blocking access.
- Check with your IT/network administrator if needed.

5. Restart HyDraw CAD

- Fully close the HyDraw CAD application.
- Relaunch the application and check if the issue persists.

Additional Information Required

If the issue occurs intermittently, please share the following details with our support team:
- IP address of your machine
- Time of occurrence and duration of the accessibility issue.
- Screenshot of the error message (if not already shared).
- Any relevant firewall/proxy/VPN configuration information.

Contact Support

If you still cannot access the FPT service, reach out to:  Email: support@vestusa.com